Privacy Policy

At Treknests, accessible from https://www.treknests.com/, we are dedicated to respecting your privacy and protecting any personal information you may share with us. This Privacy Policy explains what data we collect, how we use it, and what choices you have regarding your information. By using this website, you agree to the terms outlined below.

1. Information We Collect

We collect two types of data from visitors:

a) Personal Information (Voluntarily Provided)

We may collect personal information when you:

  • Subscribe to our newsletter or mailing list
  • Leave a comment on a blog post
  • Contact us via a contact form or email
  • Register for an account (if applicable)

Examples include:

  • Name
  • Email address
  • Optional social media handles or website URL

We collect this data only when you provide it voluntarily.

b) Non-Personal Information (Automatically Collected)

When you visit our website, certain information may be collected automatically, including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Referring website and exit pages
  • Pages visited and time spent
  • Language preference
  • Clickstream data

2. How We Use Your Information

We may use the collected information for the following purposes:

  • To operate and maintain our website
  • To send you newsletters and updates (only with your consent)
  • To respond to inquiries and provide customer support
  • To improve website functionality and content
  • To monitor website performance and prevent fraud
  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us:

  • Recognise your browser
  • Remember your preferences
  • Analyse user behaviour
  • Provide relevant advertising (if applicable)

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how users interact with our site
  • Functional Cookies: Remember your preferences
  • Advertising Cookies (if used): Used to deliver targeted ads

You can manage or delete cookies through your browser settings. Note that disabling cookies may affect site functionality.

4. Third-Party Services and Integrations

We may use third-party tools and platforms to enhance our services, including:

  • Google Analytics (for usage tracking)
  • Email marketing tools (for newsletters)
  • Spam protection tools (for comment forms)
  • Embedded content from platforms like YouTube or social media

These third parties may collect data in accordance with their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

5. How We Store and Protect Your Data

We take reasonable technical and organisational measures to safeguard your data, including:

  • Secure data storage
  • Use of SSL encryption
  • Regular website updates and security audits
  • Limited access to personal data by authorised staff only

However, no system is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

For example:

  • Comments may be stored indefinitely unless deleted
  • Email addresses for newsletters are retained until you unsubscribe
  • Server logs are usually kept for 30 to 90 days

7. Your Rights

If you are a resident of the European Economic Area or a region with similar privacy laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict the processing of your data
  • Request a copy of your data in a portable format
  • Object to specific data processing activities
  • Withdraw consent at any time (if processing is based on consent)

8. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those sites. Please review their privacy policies before submitting personal information.

10. International Visitors

If you are accessing our website from outside Hong Kong please be aware that your information may be transferred to and stored in servers located in Hong Kong. By using the site, you consent to this transfer and processing.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be posted on this page with the new effective date.

We recommend reviewing this page periodically to stay informed.